The phone rings, we pick it up, and someone interrupts our day with "Hi, is this Mr. Podalie?" OK, Poage isn't as easy to pronounce as Smith, but the problem is the same. By the time they have done this they have completely wasted their time and mine. Unless of course I am interested in annoying them back; which can be fun for me but probably still counts as a waste of time.
If they are initiating the all they ought to do the id first; the same for you and your office.
When someone is making outbound calls from your office have them treat the caller with respect and identify themselves first. Specific examples can be found on my Facebook Private Audiology Group.
Rick
